PRE OPENING EMPLOYEE TRAINING – Customised

Hotel - F&B Service Department I Restaurant I Bar/Pub I Coffee Shop /Café /Fast Food I Banquet I Club I Industrial Catering/ Canteen

• Standard Operating Procedure
• Training Manual
• Opening & Closing Check List
• Forms & Formats
• Employee Handbook
• Induction Manual for New Employee

MYSTERY SHOPPING SERVICE AUDIT:

Mystery Shopping Audit gives a 360 degree feedback on areas of Improvement in the Business.

Meet Our Trainers

SHOME MUKHERJEE: MBA , with over 22+ years of Retail Banking Collection , Process Management & Training Experience for MNC Banks like Citi , HSBC , ABN , RBS , Socgen in India and International Markets

Experience as Project Consultant for Redesign of Collection Strategy & Process for Mau Bank in Mauritius ; Project Head in Ho Chi Minh City , Vietnam for Citibank & VP Bank in Training & Development , Vendor Management , Retail Sales , Collection , CRM & Business Process Implementation .

Result Oriented Senior Level Banking & Training Professional with proven expertise in Retail Banking Collection , Business Communication , Team Building, Sales & Vendor Management Operations , Training & Development, Call Centre & BPO Management, Hospitality Industry, Business Process Implementation, AML, Audit & Compliance & CRM.

GOUTAM BANERJEE: Accomplished Hospitality Management hand with total 22 years of experience with 10 years as General Manager, with renowned brands like The Oberoi Group of Hotels, Intercontinental Hotel Group, Sarovar Hotels & Resorts, Carlson Group, CHL (Concept Hospitality Ltd), The Orchid Group- An Eco-sensitive Hotel, Luvre & Golden Tulip Hotels and Best Western Hotels Group. Has been a part of every vertical, within Hotel Operations and Business Development. Has adequate knowledge and experience in Pre-opening of Hotels, Overhauls and in Hotel Project Launches.

PARIJAT GUIN: Hospitality Management Professional with 22 years of diverse experience in multi – facetted environments at senior manager positions in Hospitality Industry for 10 years in Europe, 3 years in the Middle East & 9 years in India, specializing in Food & Beverage Services in Hotel Industry, focusing on establishing excellence in operations and service, while upholding outstanding culinary standards. Passionate at identifying operational in efficiencies, and leveraging analytical thinking, to seamlessly integrate new strategies, processes and procedures that impact the bottom line. Focused leader committed to mentoring and training teams to excel in all areas of service. Possesses invaluable knowledge and hands on experience in on all culinary aspects and operations, bringing in measurable value on the topline and the brand. An individual who is extremely dedicated, dependable and reliable, has built a reputation based on trust and results. Exhibits high-levels of common sense with the ability to think out-of-the-box, to attack and solve simple and complex challenges.